Using AI in our recruitment process

A people first hiring approach that's open about how AI supports our process and how QBE expects you may use it.
At QBE, we hire with fairness, transparency and respect for people. These principles guide every hiring decision we make and reflect what matters most to us as an organisation.

As technology continues to evolve, so do the ways we work and recruit. We use AI responsibly to support parts of our recruitment process.

By being open about how AI is and isn’t used, we aim to create a recruitment experience that is inclusive, transparent and aligned with QBE’s values.

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Our people‑led approach

Our priority is simple: getting to know you, including your experience, skills, perspective and potential at QBE.

This reflects our belief in being people‑led in how we attract, assess and select talent.
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How we use AI in recruitment

We may use certain AI, automated tools and/or automated decision-making systems to support parts of our recruitment process. 

This may include:

  • Answering your questions via the Phenom chatbot on this careers website
  • Supporting your job search through the careers site and Phenom chatbot
  • Drafting or refining job advertisements
  • Supporting us to identify candidates whose skills and experience may be relevant to a role
  • Coordinating interview scheduling and related notifications
  • Supporting timely and consistent communication with candidates
  • Preparing internal recruitment summaries or insights for review
  • Assisting with analysis of recruitment related information to support human decision making
  • To record and transcribe video interviews that you may choose to participate in

AI is used to improve efficiency, consistency and your experience. Final hire outcomes are determined by people, using professional judgment, structured interviews and assessments and capability-based selection.

For more information, please refer to the Enterprise Candidate Privacy Notice.

How we do not use AI

QBE does not use AI in recruitment to autonomously make final hiring decisions. 

All final hiring decisions are made through a human led selection process, consistent with QBE’s recruitment and governance processes.
How we expect you may use AI in your application with QBE

We appreciate candidates may use AI when creating job applications or getting ready for interviews. QBE expects candidates to use AI responsibly and transparently, as long as what is submitted reflects your own experience, skills and capability.

For example, we understand you may reasonably use AI in your application with QBE to:

  • Improve grammar, structure and clarity in your application
  • Help articulate your skills and experience, where content remains truthful and accurate
  • Prepare for interviews, research or stay informed about role-related or industry topics

Used well, AI can support confidence and communication, but it should enhance, not replace, your personal insight or lived experience.

Where QBE does not permit use of AI in applications with QBE

To maintain fairness, integrity and trust, we have clear expectations about where AI is not to be used.

You must not use AI in your application with QBE to:

  • Misrepresent who you are, including unreasonably exaggerating or falsifying experience, skills or capability
  • Generate or receive real-time responses during interviews
  • Read scripted or AI generated answers as your own
  • Use hidden prompts, devices or external assistance during interviews
  • Covertly record or note take during interviews 

Our interviews are designed to understand your thinking, experience and perspective. We value honest, independent participation so we can get to know the real you.

OUR CORE VALUE

These are our six core values, and they guide and shape teh way we do business.

What this means for you

Your experience, perspective and potential matter most to us. We want to get to know the real you - who you are, what you’ve achieved, and what you could bring to QBE. Just as importantly, we want to help you determine whether QBE is the right fit for you.

Be yourself and take the next step with confidence. We look forward to learning more about you and wish you all the best with your application.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.