Claims

Deliver clarity, care and confidence when customers need it most.

What if you could be there when it matters most?

Claims is where insurance promises are put into action. It’s where empathy, expertise and clear judgement come together to support customers through challenging moments.

In our claims area of expertise, you’ll assess, investigate and resolve claims fairly and efficiently, balancing customer outcomes with policy integrity. You’ll turn complex situations into clear decisions, helping people and businesses move forward.

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A connected community, working our way

In Claims, your work is closely connected to customers, colleagues and outcomes. You’ll work alongside teams across claims assessing, settlements and recoveries, personal injury, fraud and investigations, and claims operations - investigating, evaluating and resolving claims fairly and efficiently.

By partnering with underwriting, legal, risk and customer teams, you help ensure decisions align with policy intent, regulatory requirements and customer expectations. Collaboration sits at the centre of how we work, supporting consistent outcomes, shared learning and continuous improvement across the claims lifecycle.
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The right size to make an impact

Because we’re not too big and not too small, you’ll have the space to take ownership, apply your judgement and see the real‑world impact of your decisions - on customers, outcomes and communities.

Grow with purpose

Whether you’re developing deep technical expertise, broadening  across lines of business or stepping into leadership, you’ll grow  through hands‑on experience and see the difference your judgement makes when customers need it most. 

At QBE, we’re committed to supporting your career and development every step of the way. Through our ME@QBE program, you’ll have access to a wide range of learning opportunities, mentoring, and progression pathways that empower you to grow and achieve your goals.
Your career. At the heart of it.
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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.